Responsible Gaming

Responsible gaming is a principle that promotes a conscious and balanced approach to gambling, emphasizing that participation in casino games should be a form of entertainment rather than a source of harm. At betonred, we are committed to supporting our players to gamble safely and within their means. Our goal is to provide all the necessary tools and assistance to help you maintain control of your gaming experience while enjoying bet-on-red.ca.

Risk Awareness

Recognizing the signs of potential gambling addiction is crucial for maintaining a healthy relationship with gambling activities. Some common indicators of problematic gambling behavior include:

• Placing frequent bets or increasing wager amounts quickly
• Spending more time thinking about gambling outside of actual play sessions
• Using gambling as a way to escape from stress, anxiety, or personal problems
• Feeling restless or irritable when unable to gamble
• Chasing losses in an attempt to recover money
• Neglecting personal, professional, or social responsibilities due to gambling

To help you self-assess your gambling behavior, please consider the following statements. Reflect on how often these apply to you:

1. I often think about gambling when I am not playing.
2. I find it difficult to stop gambling once I have started.
3. I have lied to family or friends about the extent of my gambling.
4. I gamble to try to win back money I have lost.
5. I have borrowed money or sold possessions to gamble.

If you answered affirmatively to one or more of these statements frequently or almost always, it may be a sign that your gambling activity is becoming problematic. betonred encourages you to consider using our support resources or limits to maintain responsible play.

Limits & Tools

betonred provides various tools to help you manage your gambling activity responsibly. These include deposit limits, session timers, and temporary breaks from gambling. You can customize these settings within your personal account on bet-on-red.ca as follows:

Deposit Limits

To set deposit limits, log in to your account and navigate to the Responsible Gaming or Account Limits section. Here, you can specify the maximum amount you wish to deposit over a chosen period:

• Daily Limit: the maximum total deposits allowed per day.
• Weekly Limit: the maximum total deposits allowed per week.
• Monthly Limit: the maximum total deposits allowed per month.

Enter amounts that reflect your personal budget and stick to them. Once set, these limits will restrict further deposits once reached, and they can only be lowered or lifted after a cooling-off period to prevent impulsive changes.

Time Spent Limits and Session Timers

Managing the time you spend playing is critical. betonred offers session timers which notify you when you have been playing for a specified duration. You can set these timers in your account settings to receive alerts or automatic session termination after preset intervals.

Enabling Breaks ("Time-Out")

If you feel the need to pause gambling activity temporarily, you can activate a Time-Out. This feature allows you to take a break from playing for a period ranging between 24 to 72 hours. During this time, your account will be temporarily suspended; you will be unable to deposit funds, place bets, or access games.

To activate a Time-Out, access the Responsible Gaming section in your personal account and choose the desired duration. Confirm your selection and your account will be automatically restricted for the chosen period.

Self-Exclusion

If you decide to take more significant steps to control your gambling, betonred offers a Self-Exclusion option that enables temporary or permanent blocking of your account. This measure is designed to protect players from themselves in cases of severe gambling problems.

1. Locate the Self-Exclusion section: Log into your account on bet-on-red.ca, go to the Responsible Gaming area, and select the Self-Exclusion option.
2. Choose the exclusion period: You may select a timeframe from a minimum of 6 months up to a permanent (lifetime) self-exclusion.
3. Confirm your decision: Read the terms and consequences carefully, then confirm your choice.

Once self-exclusion is activated:

• You will be blocked from logging into your account for the full exclusion duration.
• No withdrawals or deposits can be made during this period.
• Any remaining balance will be handled according to the terms specified during self-exclusion activation-usually withheld until the end of the exclusion period or returned upon confirmation of the closure.
• Requests to end self-exclusion early cannot be made before the minimum period ends.

If you require assistance or have questions regarding self-exclusion, please contact betonred's Responsible Gaming support by the details provided below.

Support Resources

betonred encourages all players to seek professional help if gambling causes distress. Below is a list of reputable organizations providing support and counselling in Canada and internationally:

• GAMCARE: A UK-based organization providing confidential support, advice, and information to problem gamblers. Website: www.gamcare.org.uk.
• Gamblers Anonymous Canada: A fellowship of individuals who share their experience, strength, and hope to recover from compulsive gambling. Offers meetings nationwide. Website: www.gacanada.ca.
• Canada Problem Gambling Helpline: Provides 24/7 help for those affected by gambling problems, including family members. Phone: 1-888-230-3505. Website: www.connexontario.ca.
• National Council on Problem Gambling (NCPG): Provides resources and referrals nationwide. Website: www.ncpgambling.org, Helpline: 1-800-522-4700.

Help for Family

Families and friends of individuals struggling with gambling addiction play a crucial role in support and recovery. To assist families, betonred suggests the following tips and resources:

Communication Tips

• Approach the conversation with empathy and without judgment.
• Express concern for the person's wellbeing rather than accusing or blaming.
• Encourage open and honest dialogue and listen actively.
• Offer support in seeking professional help or counselling.

Family Support Groups

• Gam-Anon: A support group specifically for family and friends of problem gamblers. Website: www.gam-anon.ca.
• Online Forums and Chatrooms: Various online communities exist where families can share experiences and advice in a confidential environment.

Recommended Next Steps

• Contact a qualified psychotherapist or counsellor specializing in addiction for individual or family therapy.
• Utilize helplines and counselling services outlined above to get advice and support.
• Encourage involvement in structured rehabilitation programs if necessary.

Operator's Commitment

betonred is dedicated to ensuring a safe gambling environment through active risk management and player protection measures. Our internal procedures include:

• Behavioral Analysis: We continuously monitor account activity patterns to identify unusual or risky behaviors, such as excessive deposits, rapid loss recovery attempts, or extended play times.
• Warning Messages: When potential risk patterns emerge, we deliver timely notifications encouraging responsible gaming practices and offering support options.
• Proactive Contact: In cases where identified risk behaviors may pose harm to players, betonred's Responsible Gaming team may initiate confidential contact to discuss available support, tools, and potential account restrictions.

These measures are implemented in full compliance with Canadian regulatory requirements and international best practices to protect the welfare of our players on bet-on-red.ca.

Updates

Any changes to the Responsible Gaming policy or tools at betonred will be communicated promptly to our players. Notifications will be made through:

• E-mail: Registered users will receive direct emails outlining the nature and details of policy updates.
• Website Banners: Visible announcements will be placed on selected pages of bet-on-red.ca to inform visitors of relevant changes.

The content on this Responsible Gaming page is reviewed and updated regularly to reflect current legal standards and industry developments. The last update of this page was on June 2025.

Contact & Feedback

For all inquiries related to Responsible Gaming or to request support for self-control measures, please reach out to betonred's dedicated Responsible Gaming department:

• Email: not [email protected]
• Phone: Currently not specified; please contact us through our official website or by e-mail.

Additionally, players may use the Responsible Gaming section accessible from their personal account interface to submit feedback or requests related to gambling limits, self-exclusion, or support services.

betonred strives to provide effective, timely assistance to promote responsible and safe play for all customers located in Canada through bet-on-red.ca.